Disable mobile data on your Android device while using Droid Transfer, as having mobile data enabled has occasionally prevented your phone and your PC from connecting.WiFi and ethernet, choose the IP address under the QR code that matches your phone's IP address by clicking on it as shown below. If your PC has multiple internet connections, e.g.Please note: If you are using a VPN on any of your devices, you will need to turn it off as VPNs change the IP Address for your device. To find your phone's IP address, go to Settings > About device > Status. Your PC's IP address will be displayed under the QR code in Droid Transfer. The IP address is an identification number assigned to each device connected to the Internet. To check if your phone and PC are on the same Wi-Fi, make sure that your phone's IP address is the same as the IP address of your PC. To connect your phone and your PC over Wi-Fi, your mobile needs to be connected to the same Wi-Fi network that your computer is on.While using Droid Transfer make sure your phone remains on, and the Transfer Companion app is visible on your phone's screen - don't return to your home-screen or switch to another app.
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How to Fix a Failed Connection to Droid Transfer If you're having difficulties with this connection, and to ensure that a stable connection is maintained, please go through the troubleshooting steps below. For most users, connecting your phone and your PC over Wi-Fi can be done simply by scanning the QR code in Droid Transfer with the Transfer Companion app on your phone, as detailed in our Droid Transfer quick-start guide.